Terms & Conditions and Class Etiquette

This page may not be the most exciting one on the website but it is one of the most important!

To ensure the smooth running of all my classes, please take a moment to read my T&Cs and Class Etiquette. If you have any other questions, please get in touch.

Terms and Conditions

Matwork classes last either 1 hour or 55mins depending on the venue, so please check against each venue I list.
Enrolment forms must be signed and returned before the start of term or a 1:1.
Matwork classes must be paid in full and in advance of the term starting. Places are only confirmed on receipt of payment.
The fee for each block covers your place in class. If you attend all the classes in the block then the per class rate is the lowest it can be. If you miss a class, the per class rate will be a little higher.
On attending the first class, no refund can be given for cancellation of the term.

Matwork classes are non-refundable and are valid for the duration of the block for which they were booked.
There is no transferral of matwork classes from term to term, block to block or person to person.

For my Ante & Post Natal clients, please ensure you are cleared to exercise by your medical practitioner before you start classes.

Cancellations

Private 1:1 Sessions: Please understand that I require a minimum of 24 hours notice to cancel, via email or telephone. Late cancellations will be charged at the full session rate. Please be aware I adhere to this strict 24 hour cancellation policy. There are no refunds for Small Group Sessions.

Frequent cancellations, no shows or irregular attendance may result in the loss of a regularly reserved time slot.

Making up missed classes

City Clients can take advantage of the swap-in system I run; the other lunchtime class may be attended, during that term, subject to availability.

Teachers and the studio I work for also try to accommodate make-up classes for clients. However, please respect their client guidelines and business terms. Always contact them first to see if making up a class is possible, as it is not my decision.

Class Etiquette

I want to make your classes comfortable and enjoyable. To help with this, I respectfully ask everyone to be aware of the following.

Arrival & Warm Up

Please arrive on time, especially if you need to change. We can all get held up with commitments or by public transport, so it’s appreciated and sensible if you can send a text/email to say you may be late, as at some venues I may have to let you in. Each class begins with a 5-10 mins warm up and it’s safe to join up to 10 minutes after the class start time. Later than this, I won’t be able to accommodate you in the class.

Please make sure that any electronic devices are switched to silent. Beeps, buzzes and rings can disrupt the class flow and concentration of everyone!

What to wear

Be considerate to your teacher and fellow class members by wearing clean exercise clothes, especially your socks! Socks need to be worn for hygiene reasons as mats and equipment are shared across the classes.

You don’t need to buy specialist exercise clothing. However, it is important that what you wear allows unrestricted movement and is comfortable but avoid wearing anything too baggy. Some venues are more efficiently heated than others so layers, even in Summer, are sensible. Suggested attire:

Women: T-shirt and leggings
Men: T-shirt and track suit bottoms. If wearing shorts, they must be minimum knee length or below please.

As a courtesy, please do not wear strong perfumes / scented lotions, or smoke a cigarette prior to your class. Some of the venue rooms are small and all of us should be mindful of allergies and that some clients are sensitive to certain smells.

Honour Your Health and Body

Please approach me before class or contact me via email/text if there have been any recent changes in your health such as injuries, strains, sprains, surgery or pregnancy. Your privacy is always respected.

I actively encourage all clients to take responsibility for their own bodies. Acknowledging when you may need to make modifications or do an alternative exercise is training smart and safe. I take no responsibility if you fail to observe instructions on safety and technique.

For my lunchtime City classes, especially the Thursday Ante Natal class, you may like to bring a bottle of water with you to keep hydrated.

I hope you enjoy your classes and I look forward to working with you on your Pilates journey.

Photography © Niels Rakhorst & Jacqueline Pye. Photographs cannot be reproduced without the photographers' prior permission.